1. General
These Terms and Conditions apply to all quotations, estimates, works, services, repairs,
maintenance, installations and projects undertaken by Heat Cool Pros.
By accepting a quotation, estimate, invoice, booking or allowing work to commence, the customer
agrees to be bound by these Terms and Conditions.
2. Quotations
All quotations are valid for 30 days unless otherwise stated. Quotations are based on information
available at the time of survey or enquiry. Any additional works, variations, unforeseen issues or
customer requested changes may result in additional charges. Quotations do not include work not
specifically detailed within the quotation.
3. Deposits and Payments
A deposit may be required before work is scheduled, materials are ordered or equipment is
purchased. For installations and larger projects, a deposit of up to 50% may be required. The
balance shall become payable immediately upon completion unless otherwise agreed in writing.
Heat Cool Pros reserves the right to suspend work where payments are overdue. Ownership of
supplied goods and materials remains with Heat Cool Pros until full payment has been received.
4. Late Payment
Late payments may incur interest and recovery costs in accordance with applicable UK legislation.
The customer shall be responsible for all reasonable costs incurred in recovering overdue amounts.
5. Customer Responsibilities
Customers shall provide safe and reasonable access, disclose hazards, ensure required utilities are
available and protect valuable items near the work area. Heat Cool Pros shall not be responsible for
delays caused by lack of access or customer-related issues.
Heat Cool Pros shall not be responsible for damage arising from concealed services, hidden
defects, inaccessible areas or information not disclosed by the customer prior to commencement of
works.
6. Missed Appointments and No Access
Where an engineer attends and cannot gain access, or the appointment is cancelled without
reasonable notice, Heat Cool Pros reserves the right to charge for lost time, travel and
administration costs.
7. Variations and Additional Work
Any work requested outside the agreed scope may be charged separately. Additional work will be
discussed with the customer before proceeding wherever reasonably practicable.
8. Materials and Equipment
Materials and equipment ordered specifically for a project may be non-returnable. Where a
customer cancels after materials have been ordered, reasonable costs already incurred may be
deducted from any refund. Manufacturer warranties are subject to the manufacturer’s terms and
conditions.
9. Customer-Supplied Equipment
Heat Cool Pros accepts no responsibility for the performance, suitability, compatibility or warranty of
customer-supplied equipment. Any warranty provided by Heat Cool Pros shall apply only to
workmanship and not to customer-supplied products.
10. Repairs and Fault Finding
Fault finding and repair work is carried out using reasonable skill and care. Older systems may
contain multiple faults. Identification or repair of one fault does not guarantee that additional faults
will not subsequently arise. Heat Cool Pros cannot guarantee repair success where equipment is
obsolete, poorly maintained, damaged or beyond economic repair.
11. Gas, Air Conditioning and HVAC Systems
All work shall be carried out in accordance with current regulations, industry standards and
manufacturer instructions. Where safety concerns are identified, Heat Cool Pros reserves the right
to disconnect, isolate or make equipment safe in accordance with legal obligations. Additional
remedial works identified during inspection or testing may be quoted separately.
12. Subcontractors
Heat Cool Pros may engage suitably qualified subcontractors to carry out specialist works where
necessary. All subcontractors shall be expected to maintain appropriate qualifications, competence
and insurance.
13. Workmanship Warranty
Heat Cool Pros warrants its workmanship for a period of 12 months from the date of completion
unless otherwise stated. This warranty does not cover normal wear and tear, lack of maintenance,
misuse, accidental damage, third-party interference, customer-supplied equipment, manufacturer
defects or existing faults not related to the work undertaken.
Any workmanship warranty shall be suspended whilst any invoice or amount due remains unpaid.
14. Limitation of Liability
Heat Cool Pros shall not be liable for indirect, consequential or economic losses arising from
delays, equipment failure or circumstances beyond its reasonable control. Nothing in these Terms
excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent
misrepresentation or any liability that cannot legally be excluded under UK law. Any liability shall be
limited to the value of the works carried out unless otherwise required by law.
15. Force Majeure
Heat Cool Pros shall not be liable for delays or failure to perform obligations due to circumstances
beyond its reasonable control including extreme weather, supplier shortages, utility failures,
industrial disputes, illness, government restrictions and transport disruption.
16. Cancellation
Customers may cancel works by providing reasonable notice. Where materials have been
purchased, equipment ordered or labour committed, Heat Cool Pros reserves the right to recover
reasonable costs already incurred. Any refund shall be subject to deductions for committed costs,
ordered materials and completed works.
Where applicable, consumer customers may have statutory cancellation rights under the Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
17. Complaints
Any concerns should be raised with Heat Cool Pros as soon as reasonably possible. Heat Cool
Pros will endeavour to investigate and respond fairly and promptly.
18. Data Protection
Customer information will be handled in accordance with applicable UK data protection legislation
and the Heat Cool Pros Privacy Policy.
Heat Cool Pros may retain photographs, videos, commissioning records, service records,
quotations, invoices and communication records for warranty, insurance, regulatory, legal and
dispute resolution purposes.
19. Governing Law
These Terms and Conditions shall be governed by the laws of England and Wales. Any disputes
shall be subject to the jurisdiction of the courts of England and Wales.
Contact Information
Heat Cool Pros
Email: admin@heatcoolpros.co.uk
Telephone: 020 8059 9566
Website: www.heatcoolpros.co.uk
Approved by: Heat Cool Pros Management
Gas Safe Register No: 940778
F-Gas Registration No: FGAS3026159
Document Version: 1.1
Review Frequency: Annually