1. Introduction
This Cookie Policy explains how Heat Cool Pros uses cookies and similar technologies when you
visit our website.
Cookies are used in accordance with your cookie preferences and browser settings.
This policy should be read alongside our Privacy Policy.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help websites function correctly, improve user experience, remember preferences and provide
information about how visitors interact with a website.
Cookies do not normally identify individuals directly but may be linked to information collected
through your use of our website.
3. How We Use Cookies
Heat Cool Pros may use cookies to ensure the website functions correctly, improve website
performance, monitor website traffic and visitor activity, remember user preferences, enhance
customer experience, assist with website security and measure the effectiveness of website content
and marketing activities.
Where required by law, non-essential cookies will only be placed on a user’s device after consent
has been obtained through the website’s cookie consent mechanism.
4. Types of Cookies We May Use
Essential Cookies
These cookies are necessary for the operation of the website and enable core functionality such as
page navigation, security features and form submissions.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website by collecting information relating to
pages viewed, time spent on pages, website performance and visitor behaviour trends.
Functional Cookies
These cookies may remember preferences and settings to improve your browsing experience.
Marketing Cookies
Where applicable, cookies may be used to assess the effectiveness of marketing activities and
improve customer engagement.
5. Managing Cookies
Most web browsers allow you to accept cookies, reject cookies, delete existing cookies and
manage cookie preferences.
You can normally control cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality and performance of the
website.
Users may withdraw or amend their cookie preferences at any time through the website cookie
settings, where available, or through their browser settings.
6. Third-Party Services
Our website may use trusted third-party services to provide functionality, improve performance,
analyse website usage and support customer enquiries.
Third-party providers may include website analytics services, customer relationship management
systems, advertising platforms, live chat services, booking systems and other tools used to support
the operation of the website.
These providers may place cookies on your device in accordance with their own privacy and cookie
policies.
Heat Cool Pros does not control third-party cookies and is not responsible for the privacy practices
of third-party providers.
7. Updates to This Policy
Heat Cool Pros reserves the right to amend this Cookie Policy from time to time.
Any updates will be published on our website and will take effect immediately upon publication
unless otherwise stated.
8. Contact Information
Heat Cool Pros
Email: admin@heatcoolpros.co.uk
Telephone: 020 8059 9566
Website: www.heatcoolpros.co.uk
Approved by: Heat Cool Pros Management
Gas Safe Register No: 940778
F-Gas Registration No: FGAS3026159
Document Version: 1.1
Review Frequency: Annually